Delivery Information

La Fantaisie are using Standard Shipping companies Like Fedex , DHL etc to provide fast delivery with high security.

To ensure safe delivery of all products, the same are double packed in waterproof and corrugated box. All orders are shipped by the best transport/courier agencies and home delivered within approximately 3-5 working days after dispatch of the shipment.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code / zip code. NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered.

In case of multiple orders, Customer may receive discounts , depending on product availability , weight , Volume  and shipping locations.

All products shall be shipped from India.

La Fantaisie shall not give any refund, returns, replacement & exchange for reason of delay caused due to the carrier agency / Custom Delay / Clearances or Natural Emergency . However, at its sole discretion , may agree to provide credit which may be used for future orders.

La Fantaisie shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling an order.

SHIPMENT TIME -

Against each product on the website, an approximate time for shipment has been provided (3-5 working days); which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors.

In Order to get an accurate estimate of shipment time, kindly email the order number or item codes.

TRANSIT RISK -

All orders sent by us are fully insured at no extra cost to customers.

In case of loss of order while ‘in transit’, La Fantaisie shall re-process the order.

However, LA FANTAISIE shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

TRACKING OF SHIPMENT -

La Fantaisie shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with tracking number and expected date of delivery. The Customer may use the said details to keep a check on status of the package on tracking company Website.

Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.

IN CASE OF DELAYS -

Time to ship mentioned on our website against each item is indicative (3-5 working days) and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis. If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.